API Error Codes

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Introduction

InsideView API error messages are classified according to HTTP Status Codes.  Each error message is identified with an InsideView error code so that it is easier to handle it programmatically.

Example:

{
    errorType: "Not Found"
    status: 404
    errorNumber: "404-11"
    message: "Company not found."
    diagnosticCode: "mhidirbsjnls43ff2682"
} 

HTTP 400 "Bad Request" Error Codes

An HTTP 400 status usually means there is an issue with a query or post parameter.  Please check with the endpoint documentation the type or accepted values for the query or post parameters.

400-101 Description Invalid fields requested.
  Cause One or multiple field in the list of field you are passing is invalid.
  Action Verify that the fields you are passing are valid.
 
400-102 Description Company id is not valid.
  Cause The value you are passing for the companyId field is invalid.
  Action  
 
400-103 Description Illegal values for the field <field>.
  Cause The value passed for a field has the wrong type.
  Action Verify the type of the values you are passing is the correct.
 
400-104 Description Company name, Company Website or Company Ticker should be present in the search query..
  Cause One of the mandatory parameter is required.
  Action Verify you are passing one of the mandatory parameter.
 
400-105 Description <field> should not be less than <value>. Given value is <value>
  Cause The value passed is inferior to the minimal required value.
  Action Verify that the value you are passing comply with the requirement.
 
400-106 Description <field> should not be more than <value>. Given value is <value>
  Cause The value passed is superior to the maximal required value.
  Action Verify that the value you are passing comply with the requirement.
     
400-107 Description Please enter a valid number <value>.
  Cause The value passed is not a number.
  Action Verify that the value you are passing comply with the requirement.
 
400-108 Description Executive id is not valid.
  Cause ...
  Action ...
 
400-109 Description Either company url, company name or contact email should be provided for enrichment.
  Cause You are not passing one of the mandatory parameter.
  Action Verify your query contains at least one of the mandatory parameter.
 
400-110 Description Contact id is not valid.
  Cause The contact id your are passing is not valid.
  Action Verify you are passing a valid contact id.
 
400-111 Description Company Id cannot be empty.
  Cause The company id you are passing is not valid.
  Action Verify you are passing a valid company id.
 
400-112 Description Search criteria cannot be empty. Please pass either job level or job function or keyword.
  Cause The search query does not include a parameter.
  Action Verify you are passing at least one search parameter.
 
400-114 Description Last name or email should be present in the search query.
  Cause The search query should include at least a last name or an email parameter.
  Action Verify you are passing at least one of the mandatory search parameter.
 
400-115 Description Invalid value for active <value>.
  Cause The value passed for the active field is invalid.
  Action Verify that the value you are passing comply with the requirement.
 
400-200 Description Bulk company get API accepts minimum 1 and maximum 10,000 company ids at a time
  Cause The number of company id you are passing does not comply with the requirements.
  Action Verify that the number of id you are passing comply with the requirement.
 
400-201 Description jobId should not be empty.
  Cause The call does not contain a jobId parameter.
  Action Verify that you are passing a jobId in your call.
 
400-202 Description Job <value> doesn't exist.
  Cause The jobId you are passing cannot be found.
  Action Pass a valid jobId.
 
400-203 Description Job <value> has been aborted.
  Cause The job for which you are fetching results has been aborted.
  Action Check the status of a job before fetching the results.
 
400-204 Description Job <value> hasn't finished yet.
  Cause The job for which you are fetching results is still processing.
  Action Check the status of a job before fetching the results.
 
400-205 Description Bulk contact get API accepts minimum 1 and maximum 10,000 contact ids at a time.
  Cause The number of contact id you are passing does not comply with the requirements.
  Action Verify that the number of id you are passing comply with the requirement.
 
400-206 Description 2 jobs are already running please try again once the previous jobs are finished.
  Cause You cannot have more than 2 jobs running at a time.
  Action Verify that you don't have 2 jobs active priori to submitting a new one.
 
400-207 Description Unable to start job because of insufficient quota. Please contact support.
  Cause You have no quota left for this API.
  Action Contact InsideView support. 
 
400-208 Description Unable to start job because of insufficient quota. To continue please reduce job size to <value>.
  Cause The quota you have left is insufficient to handle the job submitted.
  Action Reduce the size of the job so that it is not larger than the value indicated.
 
400-209 Description Bulk enrichment API accepts minimum 1 and maximum 10,000 records at a time
  Cause The number of enrich set of queries you are passing does not comply with the requirements.
  Action Verify that the number of id you are passing comply with the requirement.
 
400-213 Description Invalid input file
  Cause  
  Action  
 
400-214 Description Input file too large. Max allowed size is 10Mb.
  Cause The file submitted is too large.
  Action Reduce the file size.
     
400-300 Description Client ID is not valid
  Cause The client Id provided is not valid
  Action Provide a valid client ID
     
400-301 Description Client secret is not valid
  Cause The client secret provided is not valid
  Action Provide a valid client secret.
     
400-302 Description  Invalid accessToken
  Cause  
  Action  
     
400-701 Description Invalid date
  Cause the date provided is invalid
  Action Provide a valid date
     
400-702 Description Malformed date
  Cause The date provided is not valid
  Action Provide a valid date
     
400-703 Description  
  Cause  
  Action  
     
400-704 Description Invalid period
  Cause The period provided is not valid
  Action Provide a valid period
     
400-705 Description Difference between start date <date> and end date <date> should be less than x
  Cause For periods day and month there is a maximum period length possible
  Action Provide a valid period length
     
400-706 Description Start date or End date is empty.
  Cause No Start or End Date was provided
  Action Provide both a start date and an end date
     
400-801 Description Invalid Company Id <Id>.
  Cause The Company Id provided is not correct
  Action Provide both a correct Company Id
     
400-802 Description Invalid agent ids <agent Ids>
  Cause  
  Action  
     
400-803 Description Invalid page size <size>
  Cause  
  Action  
     
400-804 Description Invalid page size <size>. Page size should be greater than 0.
  Cause  
  Action  
     
400-805 Description Invalid page size <size>. Page size should be less than <max size>
  Cause  
  Action  
     
400-806 Description Invalid page number <page number>.
  Cause  
  Action  
     
400-807 Description Invalid page number <page number>. Page number should be greater than <max page number>
  Cause  
  Action  
     
400-808 Description Invalid day range <day range>
  Cause  
  Action  
     
400-809 Description Invalid day range <day range>. Day should be greater than <min day range>
  Cause  
  Action  
     
400-810 Description Invalid day range <day range>. Day should be less than <max day range>
  Cause  
  Action  
     
400-811 Description Agents parameter should not be empty
  Cause  
  Action  
     
400-812 Description Page number <page number> is out of bounds. Should be less than <max page number>
  Cause  
  Action  
     
400-901 Description Invalid target request {0}
  Cause Some search parameters are invalid.
  Action Review the error message for more details.
     
400-902 Description Invalid company ID {0}
  Cause  
  Action  
     
400-903 Description Invalid page number {0}. Max allowed is {1}
  Cause  
  Action  
     
400-1201 Description Invalid target request {0}
  Cause Some search parameters are invalid.
  Action Review the error message for more details.
     
400-1202 Description Invalid contact ID {0}
  Cause  
  Action  
     
400-1203 Description Invalid page number {0}. Max allowed is {1}
  Cause  
  Action  
     

HTTP 401 "Unauthorized" Error Codes

An HTTP 401 status means there is an authorization error.

401-500 Description Cannot use APIs without setting accessToken in the header.
  Cause The HTTP header accessToken is not set
  Action Set the HTTP header accessToken with a valid header.
     
401-501 Description The given token is invalid.
  Cause he HTTP header accessToken contains an invalid token.
  Action Set the HTTP header accessToken with a valid header.
     
401-502 Description The user is not authorized to access this api.
  Cause You are accessing an API that you are not entitled too.
  Action Contact your account manager.
     
401-503 Description Client with id :<value> is not active. Please contact support.
  Cause The client id passed is not active.
  Action Contact your account manager.
     
401-504 Description The access token is expired. Please request for a new token
  Cause The access token is not valid anymore.
  Action Generate a new token using the relevant API.
     

HTTP 404 "Not Found" Error Codes

An HTTP 404 status means the resource is not found on the server, usually due to a URL mis-spelling or an invalid URI parameter value.

404-600 Description Resource not found.
  Cause Mis-spellings of URL endpoints.
  Action Check the URL you are calling is correct.
 
404-601 Description Company not found.
  Cause The id passed as part of the URL is not a valid company id.
  Action Check you are passing a valid company id.
 
404-602 Description Contact not found.
  Cause The id passed as part of the URL is not a valid contact id.
  Action Check you are passing a valid contact id.
 

HTTP 405 "Method Not Allowed" Error Codes

An HTTP 405 means the method (POST, GET, etc.) is not allowed for the endpoint.

500-900 Description Method Not Allowed
  Cause This means you have used the wrong method, typically POST instead of GET (or vice-versa).
  Action Check the endpoint documentation for the method to use.

HTTP 429 "Too Many Requests" Error Codes

An HTTP 429 means the server cannot serve your request.

429-700 Description Request Throttled
  Cause This means that the throttling limit has been exceeded for the supplied access token. 
  Action Wait for the end of the throttling time period (5 minutes).

 

HTTP 500 "Internal Server Error" Error Codes

An HTTP 500 status means an unexpected error occurred on the server.

  Description Internal Server Error
  Cause There are no normal conditions in which the API returns a 500. 
  Action Please document the HTTP request that caused the error and the diagnostic code found in the error message and send them to InsideView support—directions are in the API Developer Support article.

 

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