InsideView Training Hub FAQ


What happened to Insider University?

We launched the InsideView Training Hub to be your one-stop resource for customer training.  All training and Knowledge Base resources have been integrated into the Training Hub and you can now access our eLearning courses without a login.

What's the Knowledge Base?

InsideView Knowledge Base is our most complete source of technical content, including product documentation, best practices, and installation and troubleshooting tips.  Come here when you’re looking for “how to” articles or answers to technical questions.  

I missed the private training for my company. What should I do?

Not to worry!  Self-paced eLearning courses and videos are available in the Training Hub in these categories:

If you prefer a virtual, instructor-led workshop, visit our Webinars page to see a schedule of open training sessions and register online. 

You can also browse our Knowledge Base for technical product overviews, how-to articles, best practices, and troubleshooting tips.

Do you deliver onsite training?

If you’re interested in scheduling a live, instructor-led training at your company site, contact us.  Additional costs may apply.

Do you offer customized training ?

For private training sessions, our instructors can tailor content to the needs of the target audience.  This includes using examples from your industry or customer base, and spending more time on topics of particular interest.  If we know in advance what topics apply best to your users, we can do an even better job of tailoring the sessions.  Feel free to contact your instructor prior to a private training to discuss how to make the time most valuable to your team.

Can we host Training Hub content on our company LMS?

If your company has a SCORM-compliant LMS (learning management system) and you need to track completion internally, you may be able to host our eLearning courses on your LMS.  Your LMS administrator will need to do some testing to verify that our eLearning content works properly in your LMS. 

For more information, please contact your InsideView Customer Success Manager.

Can we customize Training Hub eLearning courses to our needs?

If your team has experience with eLearning development tools such as Articulate Storyline, then we can provide source files to you that you can modify. Because this involves a transfer of InsideView intellectual property, you would need to sign a short license agreement that clarifies what you can do with these files. As we update our courses frequently, so you would be responsible for keeping your version of the e-learning courses in sync with any product and eLearning changes.

Alternatively, you can have us customize the content to your needs as a Professional Services engagement.

For more information, please contact your InsideView Customer Success Manager.

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