Error CRM13 throws the following error:
“There was an error connecting to InsideView. Please refresh the page and try the operation again.”
The possible cause of this could be a browser issue.
|1||Go to Tools Menu||Click Tools menu from your browser.|
|2||Go to Options||Select Internet Options.|
|3||Open Security Tab||Click the Security Tab.|
|4||Uncheck Protected Mode Options||For each of the zones: Internet, Local Intranet, Trusted Sites, and Restricted Sites uncheck the "Protected Mode On" option. This is to ensure that the Protected Mode is OFF.|
|5||Close the browser sessions||Close your browser. Close all open browser sessions as well.|
|6||Open a new browser session||Open a new browser session and try your operations again.|
|7||Move to next step||If the problem persists continue to the next step.|
|8||Go to Tools Option||Click the Tools option from the browser Menu.|
|9||Go to Options||Click Internet Options.|
|10||Open Privacy Tab||Click the Privacy Tab.|
|11||Open Advanced Options||Click Advanced.|
|12||Uncheck the indicated option||Check the box “Override automatic cookie handling”.|
|13||Make changes||Accept First and Third Party cookies.|
|14||Check the specified option||Check the box “Always allow session cookies”.|
|15||Log out||Log out of the CRM.|
|16||Close the brower tabs||Close all Open tabs in the browser.|
|17||Open a new browser session||Close the browser and open a new browser session.|
Log back into your CRM and make sure that you can now see the InsideView window.
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