Error Connecting to InsideView from CRM

Problem

Error CRM13 throws the following error:

“There was an error connecting to InsideView. Please refresh the page and try the operation again.”

The possible cause of this could be a browser issue.

Step	Description	Details
1	Go to Tools Menu	Click Tools menu from your browser.
2	Go to Options	Select Internet Options.
3	Open Security Tab	Click the Security Tab.
4	Uncheck Protected Mode Options	For each of the zones: Internet, Local Intranet, Trusted Sites, and Restricted Sites uncheck the "Protected Mode On" option. This is to ensure that the Protected Mode is OFF.
5	Close the browser sessions	Close your browser. Close all open browser sessions as well.
6	Open a new browser session	Open a new browser session and try your operations again.
7	Move to next step	If the problem persists continue to the next step.
8	Go to Tools Option	Click the Tools option from the browser Menu.
9	Go to Options	Click Internet Options.
10	Open Privacy Tab	Click the Privacy Tab.
11	Open Advanced Options	Click Advanced.
12	Uncheck the indicated option	Check the box “Override automatic cookie handling”.
13	Make changes	Accept First and Third Party cookies.
14	Check the specified option	Check the box “Always allow session cookies”.
15	Log out	Log out of the CRM.
16	Close the brower tabs	Close all Open tabs in the browser.
17	Open a new browser session	Close the browser and open a new browser session.

Log back into your CRM and make sure that you can now see the InsideView window.

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