InsideView Refresh FAQs

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Can we have different sets of filters to manage accounts differently?

Yes!  This is one the primary benefits of using InsideView Refresh. For example, you can have one filter that manages 5,000 accounts, set to run once per month, and update 5 fields.  Then, a second filter, that manages 4,000 different accounts, set to run daily and update 10 fields.

Note: An account may only belong to any one filter.

How to add multiple values to a single field when I’m building a filter?

No you cannot cannot enter multiple values in this release.

Why do I see inconsistent matches for companies in InsideView Refresh for Salesforce CRM?

This issue occurs when your Salesforce CRM is still using the S-Control component to integrate with InsideView Sales. S-Controls are an older Force.com technology that has now been superseded by Visual-Force, though they still function on Force.com. However, they are being phased out. For more detail, please see:

https://developer.salesforce.com/page/S-Control_Deprecation 

The S-Control component stores and passes a 15-character length alphanumeric Org ID which is used by InsideView Sales to map the correct company in the InsideView database. 

InsideView Refresh does not accept the S-Control IDs, as it uses 18-character length Org ID that Visual-Force supplies. This leads to the company mismatch issue.

Workaround: To resolve this inconsistent company matching, ask your administrator to migrate Salesforce CRM  to Visual-Force based component for InsideView Sales integration instead of S-Control.

What Fields in Salesforce can I use to create filters from?

InsideView Refresh can use standard and custom fields to create filters. You can map a custom field to a standard field in InsideView Refresh. For example, create a standard field "Billing Country" and "Shipping Country for IV" custom field in Salesforce CRM. Both fields should be defined with the Text datatype to create filters and allow field mapping between them.

Note: If you choose Record Type as datatype for any field in Salesforce CRM, then those fields are not supported by InsideView Refresh in filters. Because, the Record Type is a composite datatype such as Reference, Address, and Other fields.

Refer to the list of datatypes InsideView Refresh supports in the following table, which will be available as Fields Types when you create filters:

Supported Datatypes Unsupported Datatypes
Text  Record Type
Currency  Address
Fax  Lookup
Picklist  Long Text Area
URL  Hierarchy
Date  

To see what fields are available, check the filterable fields from the Create View or Edit View section in Accounts as illustrated below: 

If I change the filter while it’s running, how will that affect the job?

We strongly advise against changing a filter while it is running. This has the potential to cause the filter to fail, or give partial results.

How does matching works and what data is matched? What fields does InsideView use in our CRM to find a match?

InsideView’s database contains company and contact information aggregated from more than 40,000 data sources.  We use our proprietary algorithm to match the information in our database against searches by our users and information in our customer’s CRM. For more information, read the article Understanding Match Rates on our Knowledge Base.

What are the types of problems that might cause accounts to the failed status?

InsideView Refresh and Salesforce CRM track errors codes that occur when an unexpected behavior is triggered between the two systems. When these errors cannot be overcome, the accounts are set to failed giving you feedback that a problem is present.

While it is difficult to list every possible error, there are two examples of errors that can cause failure.

The first is a custom validation rule, which can prevent InsideView Refresh from writing to fields in your Salesforce CRM.  There are many type of custom validation rules. Go to Set up > Accounts > Validation Rules to view the custom rules. 

Another reason why accounts can fail is the visibility status of specific fields, which must be set using field-level security settings in Salesforce CRM. You must mark MatchedStatus and LastUpdatedByIVInsideView custom fields and make sure that all the standard fields in Salesforce CRM as visible, as well as any custom fields you have mapped in InsideView Refresh.

To learn how to set field-level security settings, read the article " Granting Access to InsideView Refresh for a Standard (Non-Admin) User in Salesforce CRM" on our Knowledge Base. 

What types of email notifications does InsideView Refresh send out?

InsideView Refresh sends out three types of notifications.

  • Every time a filter runs, there is a notification that lets the user know that matching is completed.

             

  • A “digest” of all the updates that InsideView Refresh is able to provide.

             

    Note: InsideView Refresh will send a weekly digest of updates on every Monday based on the number of filters that you have created to receive updates. For example, if you have created five filters in your InsideView Refresh account, then five email notifications will be sent on every Monday. 

    All administrators who have accessed InsideView Refresh will receive update email notifications.

  • Every time an InsideView Refresh subscription exceeds usage limit for their account(s).

    Single Account:

             

    Multiple Accounts:

             

Does InsideView Refresh look for new matches every time a filter runs?

Yes, in addition to checking for updates, InsideView Refresh checks for company matches when a filter runs. This is to find any new companies that match the filter criteria, and to make sure the best possible match is used for existing companies that are already managed by the filter.

How does Match Score work in InsideView Refresh?

Matching works in InsideView Refresh in the following ways:

  • First, Insideview Refresh communicates with InsideView for Sales, and detects any manual matches set in the Salesforce account narrow mashup. Any match found this way gets a match score of 100.
  • If no manual matches have been set, InsideView Refresh tries to automatically find a match, based on the quality of the match, that is assigned a match score. A match score of 70 or higher means the account is set to “matched.” Only accounts set to “matched” will receive updates. A match score of 69-31 means the account is set to “suggested match.” A match score or 30 or lower, means the account is set to “unmatched”
  • InsideView Refresh users may manually change the match for any account if they wish. If this is done, the match status will change to “matched” and the match score will be 100.

If we have identified a minimum match score that we're comfortable with, but do not want the rest, what do companies typically do with the rest of the data?

There are really two choices. The first is to manually match the companies over time, to ensure a good match. The second would be to modify or create a new filter to exclude those companies.

Note: InsideView Refresh may find a better match in the future, so excluding those companies may not be necessary.

What does the “old value” mean in the updates section?

The “Old Value” is the last value supplied by Refresh. The first time a Filter is completed, the “Old Value” will be blank, because Refresh has nothing to compare it to. 

Are the updates showing me everything that was updated or just what I have decided to flag?

The updates will only appear in the Updates section when they have been set to “Flag Only” or “Overwrite if Blank” (and then only if the field was blank). Updates set to “Overwrite” do not appear. InsideView strongly recommends the use of field level auditing in Salesforce, if users select the “Overwrite” option.

Can we push updates into custom fields?

Yes, you can. As long as the field is mapped and there are updates to be supplied.

What happens if I have duplicate accounts in my CRM, does InsideView Refresh push data into both accounts?

InsideView Refresh allows more than one account to be mapped to the same InsideView Match/InsideView ID. As a result, you are able to get data pushed into duplicate accounts.

When can I expect to see updates?

If you chose ‘Push Updates Now’ the updates will be pushed to your instance immediately. If you chose ‘Push Updates Later’ the updates will be pushed according the frequency interval. .

Does InsideView Refresh run on server time or my local time?

InsideView Refresh runs on Pacific time, however the time displayed in “Set Frequency” is your Salesforce CRM's organizational machine time, and is converted to Pacific Time automatically.

Can I roll back a job or roll back changes to individual fields?

Although InsideView Refresh does not allow you to roll back changes to individual fields currently, Salesforce has field level audits that can be used to roll back accidental changes. This can be cumbersome, and for this reason it is best practice to periodically make a backup copy of your Salesforce data.

Can anyone access InsideView Refresh, and where does the InsideView Refresh product show up?

By default, InsideView Refresh can only be accessed by administrators, which is highly recommended by InsideView. The administration page for InsideView Refresh is a standalone web page, outside of the Salesforce instance. It is worth mentioning that InsideView Refresh does install a managed package into Salesforce.

Do I have to add all InsideView industry values to the Industry field in Salesforce CRM?

No, you don't have to add all the InsideView industry values. Salesforce CRM allows you to push values outside the picklist to the Industry field. The exception to this is a restricted picklist, which only allows specific values.

Click here for a complete list of InsideView’s industries.

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