This article provides instructions to configure browser setting to grant access to Insights, powered by InsideView in your organization.
Problem
The Insights mashup may not load and display the following error message:
"User account identifier is not provided. Add *.insideview.com to the set of trusted sites".
This issue occurs when about blank, InsideView and Microsoft websites are not part of the trusted sites in your web browser and the system is unable to keep the session live.
Solution for Internet Explorer
To resolve this issue, follow these steps:
| Step | Description | Details |
|---|---|---|
| 1 | Go to Trusted Sites | Go to Internet Explorer > Internet Options > Security tab and select the Trusted Sites.
|
| 2 | Add websites | On the Trusted site pop-up, add the following sites:
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| 3 | Turn off protected mode | To turn off the protected mode for trusted sites, select the Enable Protected Mode check box.
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| 4 | Enable third party access | To enable access to third party cookies, select the Privacy tab and click Advanced.
For more information, read Microsoft’s documentation available here: http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites. |
Solution for Google Chrome Browser
To resolve this issue, follow these steps:
| Step | Description | Details |
|---|---|---|
| 1 | Go to the Settings page | Click the Settings option in the Chrome Browser.
|
| 2 | Search for cookies | In the settings page, enter the word cookies and click Search as illustrated below:
Click the Content Settings option and then click Cookies. |
| 3 | Turn off block third-party cookies | In the Cookies page, turn off the Block third-party cookies option.
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| 4 | Save | Click Save. |
| 5 | Define Chrome flag settings |
Open a Google Chrome tab and enter chrome://flags. Disable the SameSite by default cookies checkbox and enable the Enable Removing SameSite=None cookies setting as illustrated: Relaunch the Chrome web browser. |
Solution for Safari Browser
To resolve this issue, follow these steps:
| Step | Description | Details |
|---|---|---|
| 1 | Go to Preferences | Click the Preferences option in the Safari menu.
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| 2 | Allow InsideView cookies | Go to the Privacy tab and uncheck Block all cookies in the Cookies and website data section.
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| 3 | Enable Java and JavaScript | Go to the Security tab and select the Enable JavaScript option in the Web content section.
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| 4 | Disable Prevent cross-site tracking | Go to the Privacy tab and uncheck Prevent cross-site tracking for the Website tracking section.
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