Configuring Web Browser Settings


This article provides instructions to configure browser setting to grant access to Insights, powered by InsideView in your organization.


The Insights mashup may not load and display the following error message:

"User account identifier is not provided. Add * to the set of trusted sites".

This issue occurs when about blank, InsideView and Microsoft websites are not part of the trusted sites in your web browser and the system is unable to keep the session live.

Solution for Internet Explorer 

To resolve this issue, follow these steps:

Step Description Details
 1 Go to Trusted Sites Go to Internet Explorer > Internet Options > Security tab and select the Trusted Sites.


 2 Add websites On the Trusted site pop-up, add the following sites:
 3 Turn off protected mode To turn off the protected mode for trusted sites, select the Enable Protected Mode check box.


 4 Enable third party access  To enable access to third party cookies, select the Privacy tab and click Advanced.


  • On the Advanced Privacy Settings dialog, select the Override automatic cookie handling check box.
  • Select the Accept option for both the First-party and Third-party cookies.
  • Select the Always allow session cookies check box.ie_settings5.png
  • Click OK.

For more information, read Microsoft’s documentation available here:


Solution for Google Chrome Browser 

To resolve this issue, follow these steps:

Step Description Details
 1 Go to the Settings page Click the Settings option in the Chrome Browser.


 2 Search for cookies In the settings page, enter the word cookies and click Search as illustrated below:


Click the Content Settings option and then click Cookies.chrome_settings3.png

 3 Turn off block third-party cookies In the Cookies page, turn off the Block third-party cookies option.


 4 Save Click Save.



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