This article provides instructions to configure browser setting to grant access to Insights, powered by InsideView in your organization.
The Insights mashup may not load and display the following error message:
"User account identifier is not provided. Add *.insideview.com to the set of trusted sites".
This issue occurs when about blank, InsideView and Microsoft websites are not part of the trusted sites in your web browser and the system is unable to keep the session live.
To resolve this issue, follow these steps:
- Configuration Instructions for Internet Explorer and Edge Browsers
- Configuration Instructions for Google Chrome Browser
- Configuration Instructions for Safari Browser
Configuration Instructions for Internet Explorer and Edge Browser
|1||Go to Trusted Sites||Go to Control Panel > Internet Options > Security tab and select the Trusted Sites.
|2||Add websites||On the Trusted site pop-up, add the following sites:|
|3||Turn off protected mode||To turn off the protected mode for trusted sites, select the Enable Protected Mode check box.
|4||Enable third party access||To enable access to third party cookies, select the Privacy tab and click Advanced.
For more information, read Microsoft’s documentation available here: http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites.
Configuration Instructions for Google Chrome Browser
|1||Go to the Settings page||Click the Settings option in the Chrome Browser.
|2||Search for cookies||In the Settings page, enter the word cookies and click Search. Select the Cookies and other site data option as illustrated:
|3||Turn off block third-party cookies||In the Cookies page, turn on the Allow all cookies option.
Relaunch the Chrome web browser.
Configuration Instructions for Safari Browser
|1||Go to Preferences||Click the Preferences option in the Safari menu.
|2||Allow InsideView cookies||Go to the Privacy tab and uncheck Block all cookies in the Cookies and website data section.
|4||Disable Prevent cross-site tracking||Go to the Privacy tab and uncheck Prevent cross-site tracking for the Website tracking section.