- To create integration between InsideView Insights and SAP C/ 4 HANA, you must complete the following prerequisites:
Verify the supported list of Web Browsers and Operating Systems for InsideView Insights. For more information, read the article Supported Operating Systems and Web Browsers for InsideView Insights in our Knowledge Base.
The InsideView Insights CRM view might not load and display the following error message in Internet Explorer (IE) web browser:
"User account identifier is not provided. Add *.insideview.com to the set of trusted sites".
This issue occurs when about blank, InsideView and SAP websites are not part of the trusted sites in your web browser and the system is unable to keep the session live.
To resolve this issue, follow these steps:
Step Description Details 1 Go to Trusted Sites Go to Internet Explorer > Internet Options > Security tab and select the Trusted Sites. 2 Add websites On the Trusted site pop-up, add the following sites: 3 Enable third party access To enable access to third-party cookies, select the Privacy tab, and click Advanced.
- On the Advanced Privacy Settings dialog, select the Override automatic cookie handling check box.
- Select the Accept option for both the First-party and Third-party cookies.
- Select the Always allow session cookies check box.
- Click OK.
For more information, read Microsoft’s documentation available here: http://windows.microsoft.com/en-us/windows/security-zones-adding-removing-websites.
Make sure the following parameters are exposed to InsideView Insights consumption to enable SAP C4C integration:
Parameter Name Usage Description OrganizationID Org Provision (Required) The parameter represents a user's organization ID. The user must be added to any organization structure for this value. OrganizationName Org Provision The name of the organization structure. ServerUrl Org Provision (Required) The CRM tenant URL of that CRM instance. For example, https://myXXXXX.crm.ondemand.com. UserID CRM User Provision (Required) The unique user ID of the SAP C/ 4 HANA user who logged to the SAP C/ 4 HANA instance. UserFirstName CRM User Provision The first name of the SAP C/ 4 HANA instance user. UserLastName CRM User Provision The last name of the SAP C/ 4 HANA instance user. UserEmail CRM User Provision The email address of the SAP C/ 4 HANA instance user. AccountID Account Mapping (Required) The account ID of the SAP C/ 4 HANA account, which is used to create a unique company mapping in InsideView. AccountName Account Mapping (Required) The name of the SAP C/ 4 HANA account used for matching with the company name in InsideView. AccountWebsite Account Mapping The website URL of an SAP C/ 4 HANA account. ContactObjectID Contact Mapping (Required) The contact ID of the SAP C/ 4 HANA contact, which is used to create a unique contact mapping in InsideView. ContactFirstName Contact Mapping (Required) The first name of the contact in SAP C/ 4 HANA instance. ContactLastName Contact Mapping (Required) The last name of the contact in SAP C/ 4 HANA instance. ContactEmail Contact Mapping (Required) The email address of the contact in SAP C/ 4 HANA instance. ContactAccountID Contact Mapping (Required) The SAP C/ 4 HANA account ID of the contact. ContactAccountName Contact Mapping (Required) The SAP C/ 4 HANA account name of the contact. ContactAccountWebsite Contact Mapping The SAP C/ 4 HANA account website URL of the contact.
Note: The combination of OrganizationID and ServerURL uniquely identifies an SAP C/ 4 HANA instance in InsideView. Any changes to these parameters will generate a new organization mapping in InsideView integration.
- To configure SAML SSO, InsideView must be configured as a service provider in the third-party identifier provider for creating an integration. The identity provider metadata URL should be hosted on https and should not be restricted (publicly available). For more information, read the article Configuring InsideView as a Service Provider in our Knowledge Base.