Once your account is commissioned for InsideView Data Integrity by a customer success manager (CSM) or your account administrator, follow these steps to launch InsideView Data Integrity application and create a new contact management process:
|1||Log in to Salesforce||Log in to Salesforce Login with your admin user credentials.|
|2||Go to Sales app||In the Salesforce home page, click the App Launcher link.
In the App Launcher window, click the Sales app.
|3||Go to the Data Integrity app||In the Salesforce home page, select the InsideView Data Integrity tab.
|4||Create a contact management process||If you are configuring any process for the first time after your Data Integrity account is provisioned, the following screen appears:
Note: Before creating a data management process, make sure you have configured an Integration for Data Integrity. For information, read the article Setting Up an Integration for Data Integrity in Salesforce CRM in our Knowledge Base.
To learn more about the company and Salesforce CRM strategies, read the Salesforce CRM customer service best practices.
In the Quick Setup card, click Start to create a new process for Accounts, Contacts and Leads object.
Note: If you want to create process for each object separately, click Start in the Custom Setup card.
Select the Contacts link.
If you have already created a process, click New Process to launch process creation workflow page.
Click Next to create a new contact management process.
Note: InsideView Data Integrity allows you to add criteria only for active contacts.
|5||Select the segmentation and frequency||Next you can do the following actions:
|6||Preview the account management process||
Click See Preview to view contacts that are managed already in Salesforce CRM as illustrated:
For more information about creating a custom rule-based filter for managing contacts, read the article Creating Account Management Process With Custom Rules in our Knowledge Base.
|7||Select the contact field update rule||On the Select field update rules page, you will see which InsideView fields are mapped to fields in your CRM, as illustrated:
You can select the update rules for all fields by clicking any of the options at the top of the table or set field-by-field update rules.
For each field, you can choose one of the following option:
|8||Review and complete process||On the Review your data management process settings page, you can review your contacts process settings and click Finish.
In the Save Data Management Process dialog, enter the name for your process and click Save.
|9||View and Run Process||Once you have created a contacts process, you can run, edit or delete the contact process.
Click the icon to expand the process that you just created.
Hover over any one of the processes to access the following actions: